Recruiting Confessions: My Quest for the Best ATS

If you are a good recruiter, you are tracking your applicants. When my partner and I decided to open up our agency, we knew we would have to find a good Applicant Tracking System (ATS.) After all, every agency and every corporate Human Resources department requires applicant tracking software. Excel just isn’t enough.

Starting My Quest

Since we are a small agency, my needs are relatively simple. This should, in theory, be an easy process. At least, that is what I thought going in.  I couldn’t be more wrong.

Due to the nature of our firm we have literally thousands of resumes of passive candidates sitting in our database. I need an ATS system that can import all of those resumes, be able to parse and search those resumes, and manage candidate workflow.  In a perfect world, my ATS would even have a small Candidate Relationship Management (CRM) system built into it to track client communication and business development with as well.

Demos, Trials, and Tribulations

So over the last few months, I have been demoing ATS after ATS until I got to the point where I considered going to school so I could write the software myself. Now I’ll be the first to admit; I’m a pretty big tech geek. I like new technology; I like shiny UI/UX’s, and I find myself hard-pressed to use “ugly” software. Oh, did I mention, that I was hoping to spend less than $100 a seat per month for the software? Is it even possible to find software to do what I needed it to do, to look good that doesn’t require me to take out a second mortgage on my house just to afford it?

For software that works at the agency level, I think I’ve demoed literally fifteen and used at least three more at other organizations where I have worked. Most of these are legacy systems that seem very outdated and don’t have all of the tools I need. Where is the integration with Outlook or Chrome apps? Where is the extension for social media? Why should I have to use three different pieces of software that at least, in my mind, should all work together seamlessly?

As I’ve been demoing all the software, I found that the majority is built and designed for the internal or corporate HR recruiter. Now from the big picture revenue standpoint, I get it! Corporate HR has money and can afford some of the exorbitant prices quoted throughout the search. Affordable monthly but $800+ in setup fees? Minimum of 20 seats before they will talk to me? No, set up fees but $500 a month? What’s even more frustrating quite a few of these pieces of software are pretty close to what I’m looking for, but I can’t afford them.


Trouble on the Path:

Wintrgarden would work for both an agency recruiter as well as corporate HR and had a great modern UI but was lacking that CRM I was looking for.

Centerbase was a nice system but is really a whole recruiting and back office solution and has too many pieces I am not interested in.

Zoho is, of course, a big name out there and is free for one user. It has a new, fresher UI and may be a great fit for some agencies. For me, it just seemed too big. When I want support I don’t want to have to go to a different tier or rely on user forums for a fix.

Jobadder has a great modern UI but was at the top of my monthly spend at $99 per month. It also required  set-up fees and didn’t have that CRM I was looking for.

I wanted to demo TalentRover as it looked like a great piece of software but when I requested demo I received via email “Currently due to high demand, we are supporting customers with 20+ users and are focusing on agencies.” Disappointing to be sure.

TriSys Recruitment is mainly found in the UK, but the platform can easily be used stateside. I received a great demo from them, but the UI and workflow didn’t meet my need for a clean design.

CATS Recruitment scheduled a demo with me, but the salesperson never showed. Not sure how good a system as I never got the chance to see it!

At a previous agency I used Greenhouse, and while it worked well I didn’t like the UI or workflow, it almost seemed counterintuitive.

The Holy Grail?

I did find a  great company called Recruitee, that is relatively new to the market, and theirs is clean, simple to use and checked off most of the boxes that I needed. They too, however, were initially built for corporate HR, and they didn’t have the built-in CRM I need. With that said, however, they are incredibly open to dialogue and making changes. They are beginning to understand the need agency recruiters have for a good ATS and are incorporating new tools and workflows.

Now my last software demo was from a company called Loxo, in fact, the owner himself promptly returned my call and went through the demo with me. They have a very clean ATS with a modern UI, a built-in CRM and even task management. It has pipeline management, email and calendar integration, real-time analytics and full access on mobile! According to the owner, it was built solely for the agency recruiter. The promise of regular updates, new features, an affordable cost per month and prompt US based support make it seem like it might be the one… But I will keep searching until I find my Holy Grail. Wish me luck!

About Our Author

joshuamorris Joshua Morris is the VP of Recruiting for Virtuoso Resumes. With more than 20 years of experience as a hiring manager, sales executive, and B2B hunter, his singular goal is to 1st understand what his clients need through detailed benchmarking, and then find a small selection of candidates to present – all of which exceed expectations. He is also a US Navy veteran. Reach out to him on LinkedIn,

  • Matt Chambers

    It’s humbling to know that you selected Loxo after such an exhaustive process. There are over 300 different recruiting ATS’s in a very crowded marketplace.
    When you said Loxo was your “White Whale” and signed up it brought tremendous gratification to our team knowing how meticulous your search process was. We have a mission on our office wall – to be the #1 best software for 3rd party recruiting firms. Thank you for choosing Loxo as your technology partner Josh!

  • Tanya Oziel

    What was the cost of Loxo? I have also been searching for the perfect ATS. We are using OneRecruit Now

    • Joshua Morris

      The professional is very affordable and under $100 per seat! See the comment below from Matt Chambers….he can help you out!

  • Hi Josh, thanks for taking the time to look at JobAdder. I would be interested to know what CRM features you are looking for in your ideal recruitment software?
    Stuart Read

    • Joshua Morris

      Really just basic crm split from the candidate side. Company, contacts, sales workflow. In the case of JobAdder it really was the setup fees and top of monthly spend that kept it out of the running.

      • No worries Joshua, I appreciate the feedback. Setup is free, if however you require a managed service with lots of data to move our guys project manage the process with you to ensure accuracy 🙂

  • Jayendra Mori

    Try iSmartRecruit. They are relatively new in the market but promising ! They have a CRM as well & very strong sourcing. English & Spanish support ! Most of the boxes are checked for a reliable ATS at a very competitive price !

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